My most asked questions to help you find answers right away.
E-mail is the best way we can discuss anything from inquiries to communicating after a project is booked. It helps me to keep the most organized and have things recorded to reference back to. Any phone calls will be through Skype or Zoom and scheduled at least24 hours in advance. These calls are subject to additional charges.
Monday - Thursday: 5 pm - 9 pm PST. Saturday - Sunday: 11 am - 5 pm PST is when you can expect me to be in touch. If I take a vacation or sabbatical during your project, you will be notified prior to the scheduled time off.
It is not likely I would work for free, but if it is for a nonprofit or a good cause, I'm open to giving back. It doesn't hurt to ask and we can discuss from there.
I do not take on technician work. I pride my business on creating brands from scratch because it is my specialization. However, if you are an existing client and you come across a need for a vectorization or graphic that we didn't create together, I will provide that service. Please know that it will be scheduled as less of a priority in my schedule than that of my original brand projects/clients.
I have spent years crafting my skill and forming a business of value. I charge based on how many years it's taken me rather than how quickly something might take me.
My prices don’t include printing. I am, however, happy to communicate with your printer to make sure I’m sending them the files that they need. My prices also don’t include the cost of website services (the cost of your domain, hosting, etc.). If after the contract is signed, you decide you want something that’s not under the project scope, I will charge it at my hourly rate of $100 OR we can decide on another flat rate for the project. My process includes 2 rounds of “refinement” to ensure we get the design just right. Additional rounds of refinement will be charged at my hourly rate.
Yes, I do. These will be included in your custom proposal. A non-refundable deposit is required to reserve your spot in my calendar. Final payment is due before any files are sent over.
Absolutely! My clients are from all over the world. Much of the communication process happens online, making the process flexible and convenient.