How do I communicate with you throughout the project?

E-mail is the best way we can discuss anything from inquiries to communicating after a project is booked. It helps me to keep the most organized and have things recorded to reference back to. Any phone calls will be through Skype or Zoom and scheduled at least24 hours in advance. These calls are subject to additional charges.

What are your business office hours?

Monday - Thursday: 5 pm - 9 pm PST. Saturday - Sunday: 11 am - 5 pm PST is when you can expect me to be in touch. If I take a vacation or sabbatical during your project, you will be notified prior to the scheduled time off.

Do you do free or largely discounted work?

It is not likely I would work for free, but if it is for a nonprofit or a good cause, I'm open to giving back. It doesn't hurt to ask and we can discuss from there.

I have a logo, can you re-create it into something more professional?

I do not take on technician work. I pride my business on creating brands from scratch because it is my specialization. However, if you are an existing client and you come across a need for a vectorization or graphic that we didn't create together, I will provide that service. Please know that it will be scheduled as less of a priority in my schedule than that of my original brand projects/clients.

Why do you charge as much as you do?

I have spent years crafting my skill and forming a business of value. I charge based on how many years it's taken me rather than how quickly something might take me.

Are there any extra costs associated with the branding process I should know about?

My prices don’t include printing. I am, however, happy to communicate with your printer to make sure I’m sending them the files that they need. My prices also don’t include the cost of website services (the cost of your domain, hosting, etc.). If after the contract is signed, you decide you want something that’s not under the project scope, I will charge it at my hourly rate of $100 OR we can decide on another flat rate for the project. My process includes 2 rounds of “refinement” to ensure we get the design just right. Additional rounds of refinement will be charged at my hourly rate.

Do you offer payment plans?

Yes, I do. These will be included in your custom proposal. A non-refundable deposit is required to reserve your spot in my calendar. Final payment is due before any files are sent over.

Do you work with clients internationally?

Absolutely! My clients are from all over the world. Much of the communication process happens online, making the process flexible and convenient.

Your Project's Value

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